PRODUCTS
How do I choose glove ounces?
For bag work, most boxers use 10-12oz gloves. For sparring, go 14-16oz (many gyms require 16oz for safety). If you’re unsure, check what type of training you’ll be doing and confirm your gym’s sparring rules.
Can I spar with any gloves?
No. Bag gloves are usually denser and hit harder. Sparring gloves use softer foams designed to absorb impact and protect partners. If you spar, make sure to use gloves specifically designed for sparring.
What hand wrap length should I use?
Most adults use 180" wraps for better wrist support, knuckle coverage, and metacarpal stability. 200" wraps are also available for those who want extra coverage or have larger hands. Shorter 120" wraps are generally for youth or small hands.
How heavy should a heavy bag be?
A common standard for boxing is choosing a bag that weighs about half your body weight or more to reduce swing. For example, a 180lb athlete would typically train on a 90lb or heavier bag. Heavier bags provide more resistance and stability.
What boxing ring sizes do you offer?
We offer several types of boxing rings in 14’, 16’, 18’, 20’, 22’, and 24’ sizes. You can view the options on our boxing rings page.
Are Outslayer products from Fighters Shop covered by warranty?
Yes. Fighters Shop is the official Outslayer retailer, and purchases are covered by the full Outslayer manufacturer warranty.
To submit a warranty claim, email Customer Service with (1) a photo of the issue and (2) proof of purchase. We’ll make it right by repairing the product or replacing it with a brand new one.
SHIPPING
How do you ship?
Most orders ship via UPS, USPS, or FedEx. Shipping rates are shown at checkout and are based on the items in your cart, total order weight, destination, and available carrier options.
Large orders may ship in multiple packages. Boxing rings and certain oversized equipment require special shipping arrangements, and our team will contact you if any additional details are needed before shipment.
How fast do orders ship?
Orders ship within 48 hours from our California warehouse. Made-to-order or custom equipment may require additional production time before shipping.
Why does my order need verification?
Some orders may be held for identity verification when our payment processing system detects unusual activity. When an order is flagged, proof of identity in the form of a government-issued ID may be required before it can be processed.
Do you ship internationally?
Yes. We ship internationally. Shipping rates and delivery times vary by destination and will be confirmed before the order ships.
International shipping charges do not include customs duties, import taxes, VAT, or other fees charged by the destination country or carrier. These charges are the buyer’s responsibility and may be due before or at the time of delivery.
Can you rush an order?
If you need an item faster, call us and we’ll check carrier options and fulfillment schedules.
Will I receive tracking?
Yes. Every shipment includes a tracking number from UPS, USPS, or FedEx, along with delivery confirmation.
RETURNS
What is your return policy?
Most online orders can be returned within 30 days of delivery with proof of purchase. Items must be unused, unworn, unwashed, in new condition, with original tags and original packaging.
You may choose an exchange, gift card, or refund for eligible returns. The 10% restocking fee is waived for approved exchanges and gift card returns. Standard refunds are subject to a 10% restocking fee. Eligible handmade heavy bag returns are subject to a 30% restocking fee because each bag is handcrafted to order and requires special handling due to its size and weight.
Customers are responsible for return shipping unless the return is due to an issue with the order, such as receiving a wrong, defective, or damaged item. Original shipping costs, import duties, and VAT are non-refundable. For full details, please see our Return Policy.
Are any items non-returnable?
Yes. Some items cannot be returned or exchanged for hygiene, safety, custom production, or final sale reasons. This includes custom items such as color combination heavy bags, which are made to the user’s specific style and are not eligible for return.
For the full list of non-returnable items, please see our Return Policy.
BULK ORDERS
Do you offer bulk or volume pricing?
Yes. Bulk and volume pricing are available for gyms, schools, training facilities, and other organizations ordering larger quantities. Fighters Shop® is the official Outslayer® retailer and we also offer wholesale pricing for registered resellers interested in carrying Outslayer products. Contact us with the products and quantities you need, and we’ll provide a custom quote.
CONTACT
Do you have physical store locations?
Yes. We have two retail stores in Los Angeles and Ventura, California:
Los Angeles: 300 N La Brea Ave, Los Angeles, CA 90036
Get directions →
Ventura: 11015 Nardo St, Ventura, CA 93004
Get directions →
For more information about our stores, see our Store Locations.
How do I contact customer service?
Call: 1-800-999-6722 (Mon-Fri, 10 a.m.-7 p.m. PT)
Email: support@fightersshop.com
How long does it take to get a response?
We respond to messages once or twice a day. Most replies are sent within 1-3 business days. If you don’t see a reply, check spam or call us directly.
